A quality policy in a binder proves nothing until someone follows up on it.
Most organizations have the document. Few have the routine that makes it lived day to day, not only at audit time.
Shared routines make quality less person-dependent.
When the way of working differs from employee to employee, it becomes harder to know whether success can be repeated.
Curious how big your own gap is? Take the quality test, takes two minutes →
Do you recognize yourselves in routines that are followed?Book a meeting →